Privacy Policy
Last Updated: 21 November 2025
This Privacy Policy describes how PriceWatch ("we," "our," or "us") collects, uses, and protects your personal information when you use our cryptocurrency trading software and related services.
1. Data Controller
Company: PriceWatch Limited
Registered in: Republic of Ireland
Contact: legal@pricewatch.eu.com
Data Protection Officer: legal@pricewatch.eu.com
2. Information We Collect
Personal Information
- Email address (for account creation and communication)
- Payment information (processed securely through Stripe)
- Newsletter subscription preferences (optional)
Technical Information
- Website usage data (via Google Analytics)
- PriceWatch Software version installed
What We DON'T Collect
- Trading data or strategies
- Exchange API keys or credentials
- Portfolio balances or transaction history
- Any data stored locally on your machine
3. How We Use Your Information
Service Provision
- Account management and authentication
- Software delivery and updates
- Customer support and technical assistance
- Payment processing and subscription management
Communication
- Service announcements and updates
- Newsletter and promotional content (with consent)
- Security notifications
Legal Basis (GDPR)
- Contract performance: Account management, software delivery
- Legitimate interest: Service improvement, security
- Consent: Marketing communications, analytics cookies
4. Data Storage and Security
Storage Locations
- Primary servers: Republic of Ireland (EU)
- Backup servers: United States
- All data encrypted in transit and at rest
Security Measures
- Industry-standard encryption (AES-256)
- Secure HTTPS connections
- Regular security audits and updates
- Limited access controls and monitoring
Local Data Protection
Your trading data, strategies, and exchange credentials remain exclusively on your local machine. We have no access to this information.
5. Data Sharing and Third Parties
Service Providers
- Stripe: Payment processing (PCI DSS compliant)
- Google Analytics: Website usage analytics (anonymized)
- Email service providers: Newsletter and notifications
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
We never sell, rent, or trade your personal information to third parties for marketing purposes or any other reasons.
6. Your Rights (GDPR)
Access & Control
- Right to access your data
- Right to rectification (correction)
- Right to erasure ("right to be forgotten")
- Right to data portability
Processing Rights
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint
To exercise your rights: Contact us at legal@pricewatch.eu.com. We will respond within 30 days.
7. Data Retention
- Active accounts: Data retained while subscription is active
- Cancelled accounts: Data deleted immediately upon cancellation
- Newsletter subscribers: Retained until unsubscribe
- Legal obligations: Some data may be retained for tax/legal requirements (up to 7 years)
8. Cookies and Tracking
Essential Cookies
Required for website functionality, authentication, and security. These cannot be disabled.
Analytics Cookies
Google Analytics helps us understand website usage. You can opt-out through your browser settings or Google's opt-out tools.
For detailed cookie information, see our Cookie Policy.
9. International Data Transfers
Some data may be transferred to our US backup servers. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Encryption and security measures
- Regular compliance monitoring
10. Contact Us
For privacy-related questions, concerns, or to exercise your rights:
Email: legal@pricewatch.eu.com
Data Protection Officer: legal@pricewatch.eu.com
Response time: Within 30 days
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not handled your data properly.
11. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice at least 30 days before they take effect.